IBBY MUSIC — Frequently Asked Questions (FAQ)

Orders & Products

1. When will my order arrive?

All IBBY MUSIC products are made to order.

Processing time: 2–7 business days
Shipping time: varies by location (see our Shipping Policy)

👉 Shipping time does NOT include processing time.

2. Why is my order taking a few days to ship?

Because everything is printed after you order it. This ensures:

Premium quality
No wasted stock
Fresh production

It’s part of the IBBY MUSIC standard.

3. Where do you ship from?

Orders are fulfilled from the location closest to you:

USA
UK
EU
Canada
Australia

This helps reduce shipping times and customs delays.

Returns & Refunds

4. Do you accept returns?

We accept returns only for:

Misprints
Damaged items
Wrong items received

See our full Refund Policy.

5. Do you accept returns for wrong size or change of mind?

No — because all items are made to order, we cannot accept returns for:

Wrong size
Wrong colour
“I don’t like it”
“I changed my mind”

Please check size guides before ordering.

6. My item arrived damaged — what do I do?

Email us at support@ibbymusic.com with:

Your order number
A photo of the issue

We’ll replace it at no cost.

Shipping

7. Do you ship internationally?

Yes — IBBY MUSIC ships worldwide.

8. Will I pay customs fees?

Some countries may charge customs or import fees. These are set by your local customs office and are not included in our prices.

9. My tracking hasn’t updated — is that normal?

Yes. Tracking can take 24–48 hours to update after dispatch.

Payments

10. What payment methods do you accept?

We accept:

Debit & credit cards
PayPal
Apple Pay / Google Pay (where available)

11. Is my payment information secure?

Yes — all payments are processed through Shopify’s secure checkout.

About IBBY MUSIC

12. Who runs IBBY MUSIC?

IBBY MUSIC is run by Ibby Issa, an independent UK artist creating music and merch for people who feel deeply.

Learn more on the About Page.

13. How can I contact you?

Email: support@ibbymusic.com