Shipping policy

Order Processing Time (Before Shipping)

All IBBY MUSIC products are made to order. This means we begin production as soon as your order is placed.

Processing time: 2–7 business days (varies by product type and fulfilment location)

👉 Processing time is separate from shipping time. Your order will ship after it has been produced.

You will receive a confirmation email once your order is placed and another email with tracking details once your order has shipped.


Shipping Times (After Processing)

Shipping time refers to the time it takes for your order to travel from the fulfilment centre to your delivery address.

👉 Shipping times do NOT include processing times.

Typical delivery estimates:

  • United States: 3–6 business days

  • United Kingdom: 2–5 business days

  • European Union: 3–7 business days

  • Canada: 5–10 business days

  • Australia: 5–10 business days

  • New Zealand: 7–12 business days

  • Rest of World: 7–20 business days

These are estimates only. Actual delivery times may vary.


Where We Ship From

IBBY MUSIC uses multiple fulfilment centres through our production partner.

Orders may ship from:

  • USA

  • Canada

  • UK

  • EU

  • Australia

Your order will be fulfilled from the location closest to your delivery address whenever possible.


Shipping Costs

Shipping rates are calculated at checkout based on:

  • Your delivery address

  • The products ordered

  • The fulfilment location

All shipping fees are shown before you complete your purchase.


Customs, Duties & Import Fees

International orders may be subject to customs fees, taxes, or import duties.

These charges:

  • Are not included in our prices

  • Are determined by your country’s customs office

  • Are the customer’s responsibility

We cannot predict or control these fees.


Order Tracking

Once your order ships, you will receive an email with a tracking link.

Tracking may take 24–48 hours to update after dispatch.


Shipping Delays

We are not responsible for delays caused by:

  • Carriers

  • Customs processing

  • Weather conditions

  • Incorrect shipping information

  • Events outside our control

Estimated delivery times are not guaranteed.


Wrong Address Disclaimer

If you enter an incorrect or incomplete address:

  • The carrier may return the package

  • You may be responsible for reshipment costs

Please double‑check your address before completing your order.


Lost or Missing Packages

If your package shows as delivered but you cannot find it:

  1. Check with neighbours or building management

  2. Check safe places (porch, mailbox, parcel locker)

  3. Wait 24–48 hours (carriers sometimes mark early)

If still missing, contact us at support@ibbymusic.com and we will assist you.


Returns Due to Shipping Issues

If your order is returned to sender due to:

  • Wrong address

  • Unclaimed package

  • Delivery refusal

We can reship it once you pay the reshipping fee.